Returns do not have to destroy your margins. 3PLCity receives, inspects, grades, and restocks returns - recovering sellable inventory, reducing write-offs, and giving you visibility into why customers are returning.
TikTok Shop API Integration
Same-Day Shipping
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Return processing time
Average resellable rate
Return analytics
Return backlog
A streamlined 6-step process ensures every order ships fast, accurately, and with full visibility.
Customer uses your return label (we can generate these too) and ships to our returns address.
Return arrives. Logged in WMS with customer order reference, SKU, and reason code.
Trained staff inspects each item: condition, completeness, damages.
Items graded: Grade A (sellable as new), Grade B (open box/refurb), Grade C (damaged), Grade D (destroy).
Grade A goes back to inventory. Grade B set aside per your instructions. C/D disposed or quarantined.
Real-time return dashboard: SKU-level return rate, reason codes, grade distribution, recovery rate.
Purpose-built infrastructure, real-time technology, and hands-on service - all under one roof.
Every return inspected and graded (A/B/C/D) by trained staff. No guessing which returns are resellable.
Whether you are shipping 200 orders a month or 200,000, our infrastructure scales with you.
The average eCommerce return rate is 20-30%. For apparel, it can reach 40%+. Without a professional returns process, returned products pile up, inventory records become inaccurate, resellable items get lost, and you write off revenue you could have recovered.
Professional returns management turns returns from a cost center into a revenue recovery function. 3PLCity grades every return, restocks sellable units immediately, and gives you analytics to understand and reduce return rates over time.
Returns management is not just receiving packages. It requires trained inspection staff who know your products, a grading system calibrated to your quality standards, WMS integration to update inventory accurately, and analytics tools to surface patterns. 3PLCity provides all of this as part of standard returns processing.
How fast do you process returns?
Can you provide return labels for customers?
What happens to Grade B and C items?
Can you build a branded returns portal for customers?
How do return analytics help reduce returns?
How do return analytics help reduce returns?
