Direct-to-consumer fulfillment built for the brands customers actually buy from. Same-day shipping, branded unboxing, real-time multi-channel inventory, and the operational depth to absorb tariff swings, carrier surcharge changes, and viral demand spikes — all from our Los Angeles fulfillment center, just 8 miles from the Ports of Los Angeles and Long Beach.
Two-day ground coverage to most of the United States via UPS, USPS, FedEx, and regional carriers, with 30-minute API integration to your storefront, rapid onboarding, and dedicated account management for brands shipping 100 to 100,000 orders per month.
Shipping Cutoff 2 PM PST
Ground to 96% of US
Pick & Pack Accuracy
Long-Term Contracts
A streamlined six-step process turns every order into a same-day shipment — branded, scan-verified, rate-shopped, and tracked from your customer's checkout to their doorstep
Connect your storefronts via direct API. We map your SKUs into our WMS, document your packing spec and unboxing standards, set up your branded RMA portal, and ship a test order within 48 hours of inventory arrival.
Inbound via container, LTL, or small parcel to our Los Angeles fulfillment center. Container drayage from the Ports of Los Angeles and Long Beach handled directly — we are 8 miles from the ports. Received, counted, scanned, and sellable in your dashboard within 24 hours.
Paid orders from Shopify, TikTok Shop, Amazon, Walmart, BigCommerce, WooCommerce, Etsy, and any other connected channel sync into our WMS in real time. No manual exports, no batch delays, no CSV uploads.
Scan-verified picking with 99.8% accuracy. Your branded box, tissue, inserts, samples, and thank-you cards applied per your spec. Multi-carrier rate shopping at the moment of label creation across UPS, USPS, FedEx, DHL, and regional carriers — selecting the lowest total cost including all surcharges, fuel adjustments, and dimensional weight upcharges. Typically saves 8-15% versus single-carrier accounts.
FDA-registered handling for supplements, beauty, food, and beverage brands. Naturally cool Los Angeles warehouse environment ideal for temperature-sensitive products without the energy cost of artificial climate control. cGMP-aware processes for nutraceutical and regulated categories. Lot-level traceability for recall-ready reporting in minutes.
Customer returns received, inspected, graded, and restocked through your branded RMA portal. Capacity scales same-day for viral spikes, Black Friday, and influencer drops — no re-onboarding, no contract amendments, no warehouse handoffs.
Purpose-built infrastructure, real-time technology, and hands-on service - all under one roof.
🚀DTC brands launch new SKUs weekly, run influencer campaigns daily, and go viral overnight. Our operations are built for that velocity — instant SKU activation, no volume caps, no lead time to scale staff during a surge.
⚡Orders placed before 2 PM PST ship the same business day. Typical transit from our Los Angeles facility: 1-2 days to West Coast, 2-3 days to Midwest, 3-5 days East Coast via ground — faster with expedited options.
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FDA-registered facility meeting 21 CFR Part 111 standards for supplements, food, and beauty. cGMP-aware operations, lot-level traceability for recall-ready reporting, and CPSIA compliance for children's products. Our naturally cool Los Angeles warehouse environment provides stable conditions for temperature-sensitive products without the energy overhead of artificial climate control.
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Live SKU-level visibility across all channels and warehouses. Low-stock alerts, automated reorder thresholds, slow-mover reports, and aging inventory analysis. Never run out of your bestseller and never sit on dead stock — and never oversell across Shopify, Amazon, TikTok Shop, or Walmart from one unified inventory pool.
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We monitor tariff changes, de minimis updates, and carrier surcharge announcements continuously. Domestic inventory positioning to stockpile during favorable tariff windows, Section 321 strategy for cross-border brands, and multi-carrier rate shopping that minimizes the residential, fuel, and dimensional surcharges that quietly compound shipping cost.
Whether you are shipping 200 orders a month or 200,000, our infrastructure scales with you.
Fast-growing Shopify and Shopify Plus stores that need fulfillment infrastructure to match their marketing velocity — and a 3PL that won't be the bottleneck on their next launch.
Seed and Series A brands and influencer/creator-led brands expecting unpredictable demand spikes from VC-funded growth, product drops, or viral launches where a single Instagram or TikTok post drives 10,000 orders overnight. We have surge protocols built for exactly this.
DTC (direct-to-consumer) fulfillment is the end-to-end process of receiving, storing, picking, packing, and shipping individual customer orders directly from a brand to the end customer — without a retailer, distributor, or marketplace acting as a middleman. DTC brands own the customer relationship, the customer data, and the unboxing experience.
Professional DTC fulfillment through a 3PL means your inventory lives in a professionally managed warehouse with FDA-registered handling and naturally stable Los Angeles temperatures ideal for temperature-sensitive products, orders are picked and packed by trained staff using scan-verified workflows, returns are processed within 24 hours through your branded RMA portal, and shipments leave the same business day via multi-carrier rate-shopped routing across UPS, USPS, FedEx, DHL, and regional carriers. You get the speed, accuracy, scalability, and regulatory compliance of an enterprise fulfillment operation without the warehouse lease, the labor management, the carrier negotiations, or the WMS overhead.
3PLCity provides full-service DTC fulfillment from our Los Angeles fulfillment center, just 8 miles from the Ports of Los Angeles and Long Beach, reaching 96% of the United States in two business days via ground shipping.
A complete DTC fulfillment operation requires far more than a warehouse with shelves. It requires direct API integration between your storefront and a warehouse management system (WMS), trained pick and pack staff working from scan-verified workflows, branded packaging execution that matches your design spec on every single order, multi-carrier rate shopping at the order level that absorbs carrier surcharge hikes through the cheapest total cost (not just base rate), customer-initiated returns processing through a branded RMA portal, real-time inventory visibility across every connected sales channel, and analytics that surface SKU-level demand patterns, return rates, and shipping cost drivers.
3PLCity provides the entire stack under a single contract at transparent per-order pricing — no software fees, no setup fees, no separate vendors for returns, kitting, FBA prep, or carrier negotiation. One operations partner, one dashboard, one invoice — and a named account manager who answers the phone instead of a ticket queue.
The right time to move from in-house fulfillment to a 3PL is different for every brand, but the signals are consistent. Most DTC brands hit the crossover point between 60 and 150 orders per day. If you're shipping 200+ orders per month and operations consume 15+ hours of founder or team time per week, if you've had three or more shipping errors in the past 90 days, if you're entering Amazon, Walmart, TikTok Shop, or retail and don't want to manage separate inventory pools, if you're entering the US from overseas and need American warehousing, if your shipping costs feel high and you have no leverage to negotiate carrier rates, or if tariff and de minimis changes are affecting your landed cost — it's likely time.
And once you decide to outsource, the next question is location. Conventional 3PL wisdom said "split East and West Coast" — but the math has flipped. Roughly 40% of all U.S. ocean freight enters through the Ports of Los Angeles and Long Beach, meaning most brands' inventory lands within miles of our facility. Modern carrier networks reach 96% of the U.S. in 2 business days from California via ground, which means an East Coast warehouse buys 1-2 days of speed for roughly 30% of the U.S. population at the cost of duplicating your entire inventory and operational overhead. Every major parcel carrier and every major regional carrier maintains their largest U.S. hubs near the LA basin, yielding 8-15% lower rates per shipment versus single-carrier accounts elsewhere. For brands under 100,000 orders per month, a single California warehouse beats a dual-coast model on total landed cost almost every time.
DTC fulfillment is high-expectation fulfillment. DTC customers pay a premium price, follow your brand on social media, and post their unboxing experience on TikTok and Instagram. Every order is brand marketing — and any error becomes a public review. We treat DTC accordingly: precise packing specs documented and audited per client, premium branded presentation on every box, scan-verified picking that hits 99.8% accuracy, FDA-registered handling for regulated categories, returns processed within 24 hours through your branded RMA portal, and same-day shipping to keep "where is my order" tickets out of your support inbox.
Yes. Surge capacity is built into our operations. With 48 hours of advance notice we pre-stage inventory and schedule additional packers. Even unplanned virality — a TikTok that takes off overnight, an unexpected press hit — is handled within hours, not days. We have repeatedly handled 5-10x daily volume spikes without missing same-day cutoffs, including Black Friday, Cyber Monday, Prime Day, and viral product launches that took brands from 500 orders per month to 10,000 orders in 48 hours.
We work with UPS, USPS, FedEx, DHL, and regional carriers including OnTrac and LSO. Every order is rate-shopped at the moment of label generation across all available carriers, selecting the lowest total cost including all surcharges — residential, fuel, dimensional weight, peak season, and accessorial fees that compound into 20-40% of shipping cost on single-carrier accounts. We monitor tariff changes, de minimis exemption updates, and carrier surcharge announcements continuously, help clients position inventory domestically during favorable tariff windows, and advise on Section 321 strategies for cross-border brands sourcing from Canada or Mexico.
Yes to both. International shipping via UPS, FedEx, DHL, and USPS to 200+ destinations, with Delivered Duty Paid (DDP) shipping so customers see one transparent price at checkout and IOSS registration for brands shipping to the EU. Returns management runs through your branded RMA portal — customers initiate returns, generate pre-paid labels, ship back to our facility, and we inspect, grade (A/B/C/D), and restock Grade A units back to sellable inventory within 24 hours of receipt. Photo documentation of damaged or disputed returns available on request for chargebacks and dispute defense.
Yes. We maintain a single inventory pool with real-time allocation across every connected channel — Shopify, Amazon (FBM and FBA replenishment prep), TikTok Shop, Walmart, Etsy, BigCommerce, WooCommerce, Magento, Squarespace, Wix, plus wholesale POs through EDI 850/856/810 and direct wholesale entry. Subscription orders run on schedule alongside DTC orders shipped same-day, with Recharge, Bold, and Loop Subscriptions integrations supported. One inventory, every channel — no duplicate stock, no overselling.
A single Los Angeles fulfillment center 8 miles from the Ports of LA and Long Beach, reaching 96% of the US in 2 days via ground. A 2 PM PST same-day ship cutoff that captures the entire West Coast business day. Scan-verified 99.8% pick-and-pack accuracy across millions of shipped units. Branded unboxing executed on every order. Multi-channel inventory pooling. FDA-registered facility for regulated categories. Tariff and surcharge protection through proactive monitoring and multi-carrier rate shopping. Transparent per-order pricing with no setup fees, no per-SKU fees, no long-term contracts. A named account manager who knows your business and answers the phone — not a ticket queue. Most importantly, the operational depth to handle 10x growth without you ever needing to switch 3PLs again.
