3PLCity Picks, Packs, and Ships Your Orders Same Day — Integrated With Shopify, Amazon, Walmart, and 50+ platforms. Real-Time Inventory. Transparent Pricing.
Simple process. You ship inventory to us. We fulfill every DTC order automatically from there.
Simple process. You ship inventory to us. We fulfill every DTC order automatically from there.
Send your inventory to our Los Angeles area facility via freight or parcel — or direct from your manufacturer to our dock. We coordinate the receiving process and notify you when it's live.
We receive, count, verify, and make inventory available for DTC orders within 24 hours of arrival. Inbound discrepancies reported same day — not discovered weeks later during a stockout.
Every DTC order from every channel routes to our fulfillment team the moment it's placed. No manual steps, no CSV uploads. Shopify, Amazon, TikTok Shop — all automatic.
Every DTC order placed by 2 PM PST ships same day. Picked, barcode-scanned for accuracy, packed to your spec, handed to FedEx or UPS. Tracking pushes back to your store automatically.
Your customer gets their order in a few days — delivered by FedEx, UPS, or USPS. We rate-shop every shipment across all carriers or follow your custom mapping rules based on delivery speed, cost, or carrier preference. You stay in control of how every order ships.
Most 3PLs process your orders and send you an invoice. 3PLCity operates differently. We get to know your brand, your products, your customers, and your growth goals — and we operate as an extended arm of your business, not a vendor you manage.
Every DTC brand gets a dedicated account manager from day one. Not a ticket queue. Not a shared support team. One person who knows your SKUs, your packaging specs, and your customers — responding to you within 1 hour, every time.
Our 2 PM PST same-day cutoff is enforced with daily staffing, scheduled carrier pickups, and internal accountability. We do not quietly move orders to next-day when things get busy. Your DTC customers get their delivery promises kept.
Every DTC pick is barcode-scanned before it goes in a box. Wrong item, wrong size, wrong quantity — caught before it ships to your customer. Our 99.8% accuracy is documented and consistent, not a best-case stat.
Inventory arrives at our Gardena facility and is counted, verified, and available for DTC orders within 24 hours. We report inbound discrepancies immediately. Your store always reflects real available inventory — not pending counts.
If your brand imports products from Asia, they arrive at the Port of LA — 8 miles from our Los Angeles facility. We receive containers directly, cutting drayage cost and getting DTC-ready inventory faster than any warehouse can match.
Our shipping volume across 1,000+ brands gives us deeply discounted FedEx, UPS, and USPS rates. We rate-shop every DTC order automatically. Brands typically save 20-40% on shipping compared to self-fulfillment or smaller 3PLs.
Staying on top of fulfillment technology is not optional — it is the difference between 99.8% accuracy and the 96-98% industry average. 3PLCity runs on ShipHero WMS, and here is exactly how that benefits your DTC brand.
ShipHero enforces barcode scanning at every pick and pack station. Every item scanned before it goes into a box. If the wrong SKU, wrong size, or wrong quantity is picked — the system flags it before it ships. This is how we maintain 99.8% accuracy on every DTC order we fulfill for brands.
ShipHero syncs inventory across Shopify, Amazon, Walmart, TikTok Shop, and all other platforms the moment a DTC order ships or new stock arrives. Your store always shows real available inventory — not a delayed count that leads to oversells and angry customers.
ShipHero enforces barcode scanning at every pick and pack station. Every item scanned before it goes into a box. If the wrong SKU, wrong size, or wrong quantity is picked — the system flags it before it ships. This is how we maintain 99.8% accuracy on every DTC order we fulfill for brands.
ShipHero rate-shops every DTC shipment across FedEx, UPS, and USPS in real time — automatically selecting the lowest cost option that meets your delivery requirement. Brands save up to 80% on DTC shipping compared to retail carrier rates — thanks to our deeply negotiated pricing agreements with FedEx, UPS, and USPS.
Our entire warehouse floor runs on ShipHero's mobile app — every pick, pack, receive, and return is tracked in real time from handheld devices. Nothing gets lost between stations, nothing gets delayed, and every action creates an auditable log tied to your DTC orders.
ShipHero supports custom order routing rules — route by carrier, by shipping zone, by SKU, by order value, or by customer tag. DTC brands can set rules like "orders over $200 ship FedEx 2Day" or "West Coast orders ship USPS Ground Advantage" — all automated, no manual intervention.
ShipHero is the technology layer that makes our 99.8% DTC accuracy possible at scale. When your brand grows from 500 to 5,000 orders per month, our technology scales with you — without accuracy dropping or cutoffs slipping. You get enterprise-grade WMS technology without building your own warehouse.
Here is what separates 3PLCity from the average 3PL for DTC brands — in plain language, not marketing copy.
What Matters to DTC Brands
Same-day DTC cutoff
Client response time
Onboarding time
Receiving to DTC-available
DTC order accuracy
Account management
Contracts
Setup fee
✓ 2 PM PST — enforced daily
✓ Within 1 hour — dedicated manager
✓ 24 hours
✓ 24 hours
✓ 99.8% — scan-to-pack every order
✓ Dedicated — knows your brand
✓ Month-to-month — no lock-in
✓ $0
12 PM cutoff — half your day gone before orders ship
24-48 hours — shared support queues
1-2 weeks typical
48-96 hours common
Industry average 96-98%
Shared teams, high turnover
12-24 month contracts common
$500-2,000 common
Connect in minutes. DTC orders route automatically. Inventory syncs in real time across every channel your brand sells on.
Plus Faire, Recharge, Cratejoy, NetSuite, QuickBooks, and 40+ more DTC platform integrations.
For brands selling food, beverages, supplements, beauty, pet supplies, or any product with expiration dates or lot codes — accurate lot tracking and FIFO/FEFO rotation is not optional. It is the difference between compliance and a recall crisis.
Every inbound shipment is logged at the lot level at receiving. Lot numbers are recorded per SKU, per carton, and per pallet — giving your brand complete traceability from the moment inventory arrives at our Los Angeles facility through every outbound DTC order that ships. If a recall happens, we generate a complete affected-customer report by lot number in minutes.
Best-by dates, use-by dates, and expiration dates are recorded for every inbound lot at receiving. Our system flags products within 90 days of expiration for priority fulfillment — ensuring your DTC customers never receive a product with a short remaining shelf life. Products approaching expiration are surfaced to your account manager before they become a problem.
FIFO rotation means the oldest inventory always ships first. Our system enforces FIFO automatically on every DTC pick — your team does not need to manage rotation manually. For brands selling CPG, food & beverage, supplements, and beauty products, FIFO ensures your customers always receive fresh product with maximum remaining shelf life.
For products where lot expiration dates vary within the same SKU — FEFO ensures the soonest-to-expire units ship first, regardless of when they arrived. This is critical for supplement, food, and beverage brands where different manufacturing runs of the same product can have different expiry dates. Our system handles FEFO automatically with no manual sorting required.
Every DTC order is recorded against the specific lot that shipped. If your brand faces a product recall, we generate a complete report — every affected customer, every order number, every tracking number, every lot — in minutes, not days. Fast recall response protects your brand reputation and reduces liability exposure significantly.
Our Los Angeles facility is FDA-registered and maintains food-safe storage zones for brands selling consumable products — packaged food, beverages, supplements, nutraceuticals, and pet food. Dedicated climate-controlled storage zones, pest control protocols, and separation from non-food inventory ensure your products meet compliance requirements from the moment they arrive.
Your packaging is the first physical touchpoint your customer has with your brand. We execute your packaging vision exactly — from branded boxes and tissue paper to custom inserts and kitted bundles.
Ship DTC orders in your branded boxes, mailers, and tissue paper. We store your custom packaging materials in our Los Angeles facility and apply them to every DTC order exactly to your spec. Customers receive your brand experience — not a plain brown box.
Include printed inserts, thank you cards, discount codes, product guides, or QR codes in every DTC order. We store your inserts and apply them per order, per SKU, or per customer segment. A simple insert increases repeat purchase rates by 15-25% for most DTC brands.
Build product bundles, gift sets, promotional kits, Amazon multi-packs, and subscription box assemblies at our Los Angeles facility. We work from your BOM, assemble with 24-48 hour turnaround, and assign a new SKU to the finished kit. DTC brands use kitting to create higher-margin offerings without new inventory investment.
Offer gift wrapping as a checkout option for your DTC customers. We handle gift wrap, ribbon, gift messaging, and seasonal packaging variations — Black Friday, Valentine's Day, Mother's Day, Christmas — without you managing separate SKUs for every seasonal variant.
Every product type gets appropriate protective packaging — bubble wrap for fragile items, poly mailers for soft goods, custom foam inserts for electronics, corner protection for furniture, and double-boxing for high-value orders. DTC brands get category-specific packaging that minimizes damage claims.
Recyclable mailers, compostable packaging, and FSC-certified boxes available for DTC brands committed to sustainable fulfillment. Communicate your sustainability story to customers through your packaging — we source and store eco-friendly materials at our facility on your behalf.
Returns are part of DTC. Brands need a 3PL that handles them fast, accurately, and with the right technology integrations — including Loop Returns, the industry standard for Shopify brands.
We integrate directly with Loop Returns — the leading returns management platform for Shopify DTC brands. When a customer initiates a return through your Loop portal, the return label is generated automatically, the item routes to our facility, and we process it same day. Loop exchanges, store credit, and refunds are all handled without your team touching a single package.
Every return that arrives at our Los Angeles facility is processed same day — inspected, photographed, graded, and routed to the right disposition. Grade A items go back to sellable DTC inventory immediately so they can ship to the next customer the same day. No returns sitting in a corner for a week.
Every returned DTC item is graded: Grade A (like new — back to inventory), Grade B (open box — repackage and restock), Grade C (functional with cosmetic damage — discount channel), Grade D (non-functional — dispose or return to you). Every grade includes photos so you have documentation for every return that comes through
We provide SKU-level returns data — what's coming back, why it's coming back, and what condition it arrives in. DTC brands use this data to identify fixable return drivers: wrong sizing info on a product page, misleading photos, quality issues on a specific batch. Returns intelligence that helps you reduce future return rates.
Loop and other returns platforms make exchanges seamless for your DTC customers. When a customer swaps a size or color through your returns portal, the exchange order routes to us automatically and ships same day — same 2 PM PST cutoff as any other DTC order. Your customer never notices the back-end complexity.
High DTC return rates attract return fraud. We photograph every inbound return before processing, document the condition on arrival, and flag orders where the returned item does not match what shipped. Brands get a documented paper trail on every return for dispute resolution with their payment processor or marketplace.
Loop Returns is the #1 returns management platform for Shopify DTC brands — used by thousands of brands to reduce return friction, drive exchanges over refunds, and keep customers happy. 3PLCity integrates with Loop so your brand gets a seamless end-to-end returns experience: customer initiates in Loop, return ships to us, we process same day, inventory is restocked, exchange ships same day.
Returns processing
Grade A restock
Exchange fulfillment
Returns report
Sell on Amazon without Amazon's storage fees and restrictions. 3PLCity prepares your inventory to Amazon's exact FBA specifications — FNSKU labeling, poly-bagging, carton building, and shipment plan management — all from our Los Angeles facility.
Every unit gets FNSKU barcoded labels applied precisely to Amazon's requirements. We print and apply labels at the unit level, ensuring every product is scannable and traceable within Amazon's fulfillment network. Incorrect labeling is one of the top reasons Amazon rejects FBA shipments — we eliminate that risk entirely for brands.
Products that require poly-bagging per Amazon's requirements get individually bagged with the correct suffocation warning label applied. We handle all product categories — soft goods, small parts, multi-packs, and any product Amazon requires to be contained before entering their FC.
FBA shipments require cartons built to Amazon's exact dimensions, weight limits, and labeling requirements. We build every carton to spec — correct box dimensions, appropriate weight per carton, box content labels, and shipment ID labels applied precisely where Amazon requires them.
We manage the entire Amazon shipment plan process — creating plans in Seller Central, building cartons to match the plan, scheduling carrier pickups, and confirming shipments on your behalf. Brands hand us the inventory and we handle everything through to FC receiving confirmation.
Run FBA and FBM simultaneously from the same inventory pool at our Los Angeles facility. We prep units destined for Amazon FCs while fulfilling FBM orders same day from the same stock. Real-time inventory allocation prevents overselling across both Amazon channels simultaneously.
Preparing inventory for Amazon FBA does not mean sacrificing your other DTC channels. Brands using 3PLCity for FBA prep continue shipping Shopify, Walmart, TikTok Shop, and wholesale orders from the same inventory — no separate warehouses, no split stock, no confusion.
Inventory arrives at our LA facility within 24 hours of arrival
Inventory arrives at our LA facility within 24 hours of arrival
Inventory arrives at our LA facility within 24 hours of arrival
Inventory arrives at our LA facility within 24 hours of arrival
Inventory arrives at our LA facility within 24 hours of arrival
3PLCity is not a single-service warehouse. We handle your full fulfillment operation — from kitting and subscription boxes to apparel, footwear, electronics, toys, and big & heavy products. All from one inventory at our Los Angeles facility.
Custom product bundles, gift sets, promotional kits, Amazon multi-packs, and Costco road show builds — all assembled at our Los Angeles facility to your exact BOM. DTC brands use our kitting services to create higher-margin bundle SKUs that ship as a single unit without splitting inventory across separate fulfillment runs.
Learn about Kitting →
Monthly subscription box assembly for DTC brands — manifest processing, per-subscriber variant management, insert sequencing, and on-time shipping every billing cycle. We integrate with Recharge, Cratejoy, Bold Subscriptions, and custom subscription platforms. Every subscriber gets the same box on time, every month.
Learn about Subscription Box →
FBA shipments require cartons built to Amazon's exact dimensions, weight limits, and labeling requirements. We build every carton to spec — correct box dimensions, appropriate weight per carton, box content labels, and shipment ID labels applied precisely where Amazon requires them.
Learn about Electronics →
Size sorting, poly-bagging, hang tags, folding to spec, and same-day returns with condition grading. Apparel DTC brands — from streetwear startups to established fashion labels — get precise size and color matching on every order with our scan-verified picking workflow.
Learn about Apparel →
Shoes, sneakers, boots, and sandals — individual pair verification, box integrity checks, size accuracy scanning, and carrier selection for both standard and oversized shoe boxes. Footwear DTC brands get size-verified fulfillment that dramatically reduces costly size-mismatch returns.
Learn about Footwear →
CPSC-compliant storage and handling for toys and games — age-grade labeling awareness, carton integrity for retail-ready presentation, and both DTC and wholesale fulfillment from one inventory. Toy brands shipping on Amazon, Walmart, and their own site manage everything from one pool.
Learn about Toys & Games →
Mattresses, furniture, eBikes, outdoor equipment, BBQs, trampolines, and oversized goods — forklifts, pallet jacks, team-lift protocols, LTL freight coordination, white-glove delivery options, and discounted freight rates. Big & heavy DTC brands get specialized infrastructure that standard 3PLs simply do not have.
Learn about Big & Heavy →
Ship wholesale DTC orders to H-E-B, Walmart, Target, and regional distributors — routing guide compliance, EDI ASN submission, retail-ready pallets, and near-zero chargebacks. Brands running DTC and wholesale simultaneously manage both from one inventory with real-time allocation.
Learn about B2B →
Same-day returns processing, condition grading, photography, and Loop Returns integration for DTC brands. Grade A items back to sellable inventory the same day they arrive. Exchange orders ship same day via our 2 PM PST cutoff. Full SKU-level returns analytics weekly.
Learn about Returns →
DTC brands do not need separate warehouses for different product types or channels. 3PLCity manages apparel, electronics, footwear, toys, big & heavy, and CPG from a single inventory at our Los Angeles facility — fulfilling DTC, wholesale, Amazon FBM, and subscription box orders simultaneously with real-time allocation across every channel.
Direct-to-consumer fulfillment means shipping orders directly from a warehouse to your end customer — without going through a retail middleman. When you sell on Shopify, Amazon, TikTok Shop, or your own website, every order is a DTC shipment. Managing DTC fulfillment in-house in Houston means warehouse space, staff, carrier accounts, packaging materials, and the daily operational burden of pick, pack, and ship. Most Houston brands outgrow in-house fulfillment between 200-500 orders per month. At that point, the cost of doing it yourself exceeds the cost of outsourcing it to a 3PL — and the quality of a purpose-built fulfillment operation like 3PLCity exceeds what any brand can replicate internally.
Most 3PLs operate as commodity services. They process your orders, charge your credit card, and respond to problems when they escalate. 3PLCity operates as an extended arm of your Houston business. We take the time to understand your brand — your packaging standards, your customer expectations, your growth trajectory, and the specific products you sell. Your dedicated account manager is not rotating through dozens of clients. They know you, they know your business, and they respond to your questions within 1 hour.
Our SLAs are not aspirational targets — they are enforced operational standards:
Houston brands often assume a local Texas warehouse is the right choice. For DTC fulfillment, Los Angeles is strategically superior for most Houston eCommerce brands — for two specific reasons.
First, if your products are manufactured in Asia, they arrive at the Port of Los Angeles or Long Beach — the largest import port in the United States — before going anywhere else. Our Gardena facility is 8 miles from that port. Houston brands using 3PLCity receive containers directly at our facility, cutting $500-2,000 in drayage costs and eliminating the 3-5 day freight delay of routing containers to Texas before DTC fulfillment begins.
Second, 40% of US consumers live west of the Rocky Mountains. From a Houston warehouse, California is a 3-4 day ground DTC shipment. From our Gardena facility, California is 1 day. Oregon and Washington are 2 days. For Houston DTC brands selling nationally, Los Angeles fulfillment delivers faster average transit times to a significant portion of the US customer base.
Before signing with any 3PL for DTC fulfillment, get written answers to these questions: What is the same-day cutoff and what percentage of orders placed before cutoff actually ship same day — not just what the policy says, but actual execution rate? What is the maximum response time for client inquiries and who specifically handles your account? How long does receiving take from arrival to available inventory? What are the explicit definitions of exception billing — what triggers a special handling fee? 3PLCity provides written documentation on all of these before you sign. We encourage Houston brands to ask hard questions before committing to any fulfillment partner.
Understanding your market makes you a better brand. Here is what every Houston eCommerce brand should know about the city they operate in — and how it affects your fulfillment strategy.
🏙️
Houston is home to 2.3 million people within city limits and over 7.3 million in the greater Houston metro area — making it the 5th largest metro in the US. That is a significant local customer base for Houston DTC brands, and it is growing faster than almost any other major US city.
Houston has added more than 1 million residents in the past decade, driven by in-migration from California, New York, and across the South. Every new Houston resident is a potential DTC customer for brands based in the city.
City population
Metro population
Largest US city
Fastest growing US city
⚡
Houston is known as the Energy Capital of the World, but the city's economy has diversified significantly. Houston is a major hub for healthcare, aerospace, manufacturing, technology, and international trade — with the Port of Houston ranking as the largest US port by total foreign tonnage.
This economic diversity drives a wide range of consumer spending categories — from CPG and food & beverage to health & wellness, apparel, electronics, and industrial accessories. Houston DTC brands serve one of the most economically diverse consumer bases in the country.
$512B
Metro GDP
Fortune 500 HQs
US port by foreign tonnage
Languages spoken in Houston
🚚
Shipping zones determine the cost and speed of every DTC order you ship to Houston customers. From our Gardena, CA facility, Houston sits in Zone 3-4 — meaning affordable ground shipping with fast delivery windows across the entire Houston metro.
Houston (Zone 3)
2-3 day ground
The Woodlands, Sugar Land, Katy2-3 day ground
Dallas / Fort Worth (Zone 3)
2-3 day ground
Austin / San Antonio (Zone 3)
2-3 day ground
Los Angeles / California (Zone 1)
1 day ground
New York / East Coast (Zone 5-6)
4-5 day ground
📦
Houston is one of the most culturally diverse cities in the United States — with more than 145 languages spoken — which creates a uniquely broad consumer market. Houston consumers spend across CPG, food & beverage, apparel, health & wellness, beauty, and electronics at rates that consistently outpace national averages.
The Houston metro is also home to a growing community of eCommerce entrepreneurs — DTC founders, Amazon sellers, and Shopify brands who have built significant consumer businesses from the city. Houston ranks among the top 10 US cities for eCommerce business formation and small business growth.
• Most diverse major city in the US by ethnic composition
• Top 10 US market for consumer packaged goods
• H-E-B — Texas's largest grocery chain — HQ'd in San Antonio, 400+ Houston locations
• Houston Livestock Show & Rodeo — largest in the world — drives significant seasonal DTC demand• NASA Johnson Space Center drives aerospace & tech accessory consumer demand
• 1.2M+ college students in greater Houston area — strong DTC apparel and lifestyle market
The Port of Houston handles significant cargo — it is the largest US port by total foreign tonnage. But the Port of LA and Long Beach combined handle more than 40% of all US container imports, particularly from Asia. Most consumer goods — electronics, apparel, footwear, toys, home goods — arrive at the Port of LA first.
Houston brands importing from China, Vietnam, or Taiwan typically see their containers arrive in Los Angeles — not Houston. Using 3PLCity means your inventory goes from the port directly into fulfillment, skipping the cross-country freight leg that most Houston brands pay unnecessarily.
Share of US container imports
Distance to 3PLCity Gardena
Container to fulfillment-ready
LA to Houston freight transit
Additional drayage cost
West Coast delivery from Houston
Everything Houston eCommerce brands need to know about working with 3PLCity for DTC fulfillment.
We respond within 1 hour during business hours — not 24-48 hours like most 3PLs. Tell us about your brand and we will send you a custom quote with transparent pricing.
We serve every major Texas market from our Los Angeles facility.
Get a custom quote in 1 hour. 24-hour onboarding. Same-day shipping. No contracts. No minimums. No setup fees.
