Big and heavy product fulfillment is fundamentally different from standard parcel eCommerce. You cannot put a king-size mattress or a sectional sofa into a UPS box. You need dock doors, forklifts, freight carriers, and sometimes white-glove delivery services. Most 3PLs are not equipped for this. Here is what to look for.**The Compressed Mattress Revolution**The mattress-in-a-box category changed everything for large product fulfillment. By rolling and compressing a mattress into a standard-size carton, brands like Casper and Purple turned a freight-only product into a standard parcel shipment.3PLCity handles both compressed and standard mattress formats. Compressed mattresses ship via UPS or FedEx ground. Standard mattresses require LTL freight with appropriate delivery service — threshold, room-of-choice, or white-glove.**LTL Freight Coordination**Less-than-truckload freight is required for most furniture, large appliances, and non-compressed bedding. LTL involves carrier scheduling, bill of lading (BOL) creation, residential delivery surcharges, liftgate requirements, and delivery appointment scheduling.We coordinate LTL freight for all big and heavy shipments — handling BOL creation, carrier booking, and claims management if freight damage occurs.**White-Glove Delivery**For premium furniture brands, customers expect more than a box left at the door. White-glove delivery includes room-of-choice delivery, light assembly, and removal of packaging materials.We work with white-glove carrier networks for this service level. Available as an option at checkout for your customers.**Freight Damage Claims**Freight damage is more common with large items. We photograph all shipments before release, document any inbound damage at receiving, and file freight claims on your behalf. Our freight damage claim rate for clients is under 0.5%.